We’re Back Online

We have our tv, phone, and internet back up. And there was great rejoicing!

I kept calling the cable company to ask about getting our line repaired, and they put us on their priority list. So instead of waiting till Wednesday to come out, they sent out a bury team Monday afternoon. The cable line comes from the other side of the lot next door to us, where new construction is starting, and runs through the middle of the lot (where there is now a house foundation).

The dig team showed up Monday afternoon, without a call, and knocked on our door. I wasn’t home then, but the workers told Cowgrit what they were about to do: dig and run a line across the front of the lot next door, under where the driveway will eventually be, through our front yard, under our driveway, and around to the other side of our house. They told her the construction next door would probably end up cutting the line again. Well doesn’t that sound like a problem with their plan?

I got a call from home telling me what was going on. I then called the neighborhood construction manager, with whom I had already discussed this matter, but I got no answer. I called back home and told Cowgrit to go out and see if the manager is in the neighborhood — he usually is all day, as there are a lot of houses going up on our street right now.

As soon as she stepped out of the house, the manager was already coming up to the cable company workers. The manager (whom we like a lot) told the diggers their plan was a bad idea because, yes, it probably would get cut again if they place it across a zone that will get worked over during the construction. He gave them his card and told them to have their supervisor call him so they can figure out a good way to run the line through the lot.

I called the cable company and talked with a couple of people (a tech and a cust serv person) to make sure the information got passed on to the proper people. I must say for the cable company, their phone reps were polite and helpful. It’s apparently just their dig teams who seem clueless. And the reason we didn’t get a warning call from the dig team, that they were coming at that time, is probably because the phone number for our account is the phone line that was cut. Ha!

Then at 8:00 Monday night, (after dark), a cable worker came to our house to get us hooked back up. He ran a cable line from the other side of the construction lot, around the back, (outside the lot fence), through our back yard, and around to the other side of our house. He got us all hooked back up, and said they’d bury the cable properly once the construction next door was complete.

This cable guy seemed to be of the opinion that if the line ran through the construction lot, the construction workers would cut the line out of spite. Apparently there’s a lack of love between cable guys and house building guys.

But, whatever, now we are back connected to the world.

Bullgrit